HMV goes into administration – here’s what you need to know

Online orders will be honoured “where there is stock available”

If you order online and the company goes into administration before you receive your purchase, there are no guarantees you’ll get it. In the past we’ve seen that some administrators do fulfil outstanding orders, but there may be delays, or you may receive a refund rather than the product itself. 

KPMG has confirmed that outstanding orders will be fulfilled “where there is stock available to do so”. It says that it’s in discussions with third party suppliers to “ensure continuity”, and adds that HMV’s online shop will continue to operate as normal.

We’ve asked what will happen if the items you’ve ordered online are not in stock, and will update this story when we hear back.

If the administrator decides not to give refunds for items that are unavailable, you may still be able to get your money back using Section 75 if you paid using a credit card, or chargeback if you used a debit card. 

The HMV website is still trading as of 11am on Sat 29 December – but given the unpredictability of the situation, be very careful before making an online order.

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